March 25, 2017

Archives for June 2016

ARMA regulator’s sanctions against FirstPort ‘did not address seriousness of what took place’

The admonition delivered to FirstPort for attempting to sell off house managers’ flats has not satisfied complainant Alex Ellison. “I am, of course, pleased that you upheld my complaint and that you have imposed disciplinary sanctions on FirstPort,” she has written to the ARMA regulator Keith Hill. “… However, disciplinary sanctions alone do not seem to adequately […]

Let us into our dear mum’s flat … No, says Retirement Security. She did not want you in, and police have been notified

The two sons of 96-year-old Margaret Fenn, who had a stroke last Wednesday and is in hospital, have appealed to Carlex after being barred from her flat by Retirement Security. This is the retirement housing firm headed by founder Bob Bessell. In a communication that was sent to the local MP Robert Syms and others, […]

Dear ARMA and ARHM, why does FirstPort not put Appello contract out to tender?

A day after FirstPort Retirement was admonished by the Association of Residential Managing Agents a letter has just been sent off to the trade body’s CEO Nigel Glen questioning its tendering processes. Alan and Ann Merryweather, of Lyon Close in Clacton on Sea in Essex, want to know why a quote for a emergency cord […]

ARMA rules against FirstPort Retirement …

Humiliating criticism for the trouble property manager, but the path is now clear for it to apply for membership of the trade body The regulator of the Association of Residential Managing Agents (ARMA) has admonished on two counts Peverel / FirstPort Retirement, which was applying to join the organisation. But the decision means the controversial […]

57% of leaseholders regret buying their property, finds Leasehold Advisory Service

And two-thirds of leaseholders don’t feel they get a good service from their managing agent These are two of the results of the survey of leaseholders – and RMC directors –by the Leasehold Advisory Service. According to the LEASE website, the leasehold survey “is a tool designed to support the sector and not a commercial or […]

Anchor CEO makes donation to Carlex

Carlex and the Leasehold Knowledge Partnership would very much like to thank Jane Ashcroft, CBE, the chief executive of Anchor housing association, for a donation last week. At the launch of Lord Best’s Making Retirement Living a Positive Choice at the House of Lords, Jane noted that the resources of our organisation did not extend […]

Carlex welcomes Lord Best’s ‘flaws and all’ study of retirement housing

The controversial issues surrounding retirement housing have been addressed in an important parliamentary report written by Lord Best, the acknowledged expert on the subject in the Lords. “Leaseholders and their concerns have not been forgotten in this report,” Lord Best told guests at Parliament on Wednesday, who included senior figures in housebuilding, housing associations, the […]

ARHM code of practice is launched

The Association of Retirement Housing Managers launched its new ARHM code of practice this week, which has at last obtained approval from the secretary of state. This means breaches of the code can be referenced in litigation, which can be very useful in a property tribunal dispute. The code has been worked on for some […]

ARMA regulator to rule on whether to admit FirstPort Retirement ‘within days’

After more than three months of deliberation, the Rt Hon Keith Hill, regulator of the Association of Residential Managing Agents, is poised to make a decision on whether Peverel / FirstPort Retirement is a fit and proper candidate to join the association. Alex Ellison, and others, made a series of complaints concerning Peverel / FirstPort […]