It is a bitter blow to retirement leaseholders, 300-350 of whom contacted the department last year seeking advice.
Many leaseholders have been assisted by Spall and his team, and his mediation efforts have won back significant sums of money. One £25,000 case of overpaid VAT resulted in a sizeable donation by grateful leaseholders to AgeUK.
AgeUK has provided input into the new ARHM code of practice, and last year produced an excellent report on leasehold retirement living, which also addressed issues in leasehold.
On the other hand, Carlex was queasy that the department received donations from Peverel, and was accommodating towards the ARHM. Baroness Greengross, then of Age Concern, was the first port of call for John McCarthy, founder of McCarthy and Stone, when it mounted its disastrous campaign to sue the Daily Telegraph in 1991, of which more here.
There is plenty of evidence that Spall, who will lose his job in the move, helped a considerable number of leaseholders.
Many owe him a debt of gratitude and Carlex warmly shares this view and wishes him all the best after he leaves AgeUK.