June 27, 2016

Dear ARMA and ARHM, why does FirstPort not put Appello contract out to tender?

A day after FirstPort Retirement was admonished by the Association of Residential Managing Agents a letter has just been sent off to the trade body’s CEO Nigel Glen questioning its tendering processes. Alan and Ann Merryweather, of Lyon Close in Clacton on Sea in Essex, want to know why a quote for a emergency cord […]

ARMA rules against FirstPort Retirement …

Humiliating criticism for the trouble property manager, but the path is now clear for it to apply for membership of the trade body The regulator of the Association of Residential Managing Agents (ARMA) has admonished on two counts Peverel / FirstPort Retirement, which was applying to join the organisation. But the decision means the controversial […]

ARMA regulator to rule on whether to admit FirstPort Retirement ‘within days’

After more than three months of deliberation, the Rt Hon Keith Hill, regulator of the Association of Residential Managing Agents, is poised to make a decision on whether Peverel / FirstPort Retirement is a fit and proper candidate to join the association. Alex Ellison, and others, made a series of complaints concerning Peverel / FirstPort […]

Tatton Court latest Cheshire site seeking to dump Tchenguiz / FirstPort

Tatton Court is the latest Cheshire retirement site wanting to be rid of the FirstPort / Tchenguiz management which dominates private retirement housing. “We feel that you are being deliberately awkward in blocking our claim,” the RTM directors write to Estates and Management, the Tchenguiz company that manages his freehold portfolio. “We also feel that […]

Housing and Care 21: We’ve made a mess at Ashfield, so manage the site yourselves

Housing and Care 21 handed over the management to residents at Ashfield, a retirement site in Telford in Shropshire, after admitting that it had been badly run. For the past three months, the complex of 26 semi and detached bungalows with a community centre and flat above has been self-managed by the residents through a […]

The Homestead next on FirstPort’s list to flog the house manager’s flat

Residents at The Homestead, a complex of 31 flats in Lytham St Anne’s, is the latest retirement site where FirstPort is angling for the sale of the house manager’s flat. The site was built in 1986, but almost certainly a lease was issued on the house manager’s flat in 2009, when Tchenguiz was stripping value […]

Regulator to rule on whether scandal-hit Peverel / FirstPort Retirement is fit to be a member of ARMA

FirstPort Retirement, formerly Peverel, should not be admitted to ARMA because it has an unaccounted-for portfolio of house managers’ flats and has a track record of misleading residents when trying to sell them. These were the arguments put on Monday to Keith Hill, a former New Labour housing minister, who is the regulator of ARMA […]

Avoid this poisoned chalice from Tchenguiz

A tactic to undermine residents’ right to manage ambitions by Estates and Management – which manages the various freehold vehicles of the Tchenguiz Family Trust, based in the British Virgin Islands – is to offer to dump FirstPort and replace it with another management company. And here they are: CPBigwood, Inspired Property Management, Warwick Estates […]

80% of Londoners like living in a flat, even ones run by FirstPort

FirstPort / Peverel, the country’s largest and most controversial apartment manager, has interviewed 738 Londoners and found that they quite like living in a flat. As they bought a flat or chose to rent in the first place, this is encouraging news and they don’t feel that they have made a mistake. It did not […]

Metcalfe Court: how a retirement site has benefited from RTM (including 20% savings compared with FirstPort)

The road to RTM After an embittered struggle with the Tchenguiz organisation – which also saw the involvement of two MPs – Metcalfe Court, in Romiley, in Cheshire, broke free and took over its right to manage last February. Below the RTM directors write to Carlex / LKP to share their experience with our readers. […]

Homewalk House can’t have energy efficient LEDs, because ‘we think £14,000 dimmers are better, says FirstPort’

A furious resident at Homewalk House in Sydenham, south-east London, is complaining that FirstPort is blocking a proposal to introduce energy efficient LED lighting which could save residents money. The below is the complaint of John Lillywhite to FirstPort. We are happy to publish any reply. Carlex would be interested to learn of other concerns […]

FirstPort backs down over demanding £10,808 from leaseholder … and she is not staying silent either

A leaseholder at Phoenix House in Leicester has fought off demands for £10,808.60 from Peverel / FirstPort, represented by the debt-collecting solicitors JB Leitch. Jacqueline Henderson has been in dispute over service charges since 2010, which she claims are erroneous. After attempting to obtain the money for some time, FirstPort then threw in the towel and […]