The Southern Daily Echo has taken up the story and the local MP Caroline Nokes has demanded that FirstPort “compensate for the residents affected as a matter of urgency”.
The water burst flooded six ground floor flats after “shooting out jets of freezing water” on December 6.
Carpets, furniture and recently completed decoration have all been destroyed.
But the key issue is whether FirstPort will pay for the damage in private properties.
It appears its insurance policy will not include damage done to the flats, and the issue of fault is not established as yet.
Alicia Giambarresi, 67, says she feels “like we have been robbed and cheated”.
FirstPort says it sent in a plumber when the leak occurred.
“We understand that some water did make its way under the front doors of some flats, however as is usual in all homes, residents are responsible for having individual content insurance cover in place,” a FirstPort spokesman is quoted saying.
As ever, FirstPort is employed here by the freehold owning company rather than by the leaseholders.
Carlex advises all retirement sites to exercise right to manage, for which it can provide assistance, so that the management company is accountable to the leaseholders.
Otherwise, the management company is simply imposed on the leaseholders by the freeholder.
In a case like this the insurers are bound to squabble over liability, but if the management company were accountable to the residents it would make some effort to keep the leaseholders happy.