This illuminating email has been sent in by a former Peverel employee, whose name is being withheld:
As an ex Peverel Retirement technical officer who was made redundant, thus incurring residents with extra costs for people like AEDAS with no reduction in service charges for services paid for and not given, I am in a position to tell you the real set-up regarding the price fixing at Peverel Retirement.
All Peverel Area Managers and Technical Officers knew the system.
Area Managers would highlight that a development was 20 years old and therefore in need of a system replacement. It was always based on age, never on reliability or capability of repair.
The technical officer would then contact Cirrus for a specification. The technical officer and the specifier from Cirrus would then visit the site and prepare the spec, specifying Cirrus equipment.
This equipment was bought in on a licence from Sweden (I think?) and rebadged. Only people trained by Cirrus were allowed to installed this equipment, and only three or four contractors were trained! (Glynn Jackson etc). This meant that only these people could quote!
Cirrus would prepare their quote and send it to Peverel. Peverel themselves would then prepare the inflated quote for the contractor they were using dependant upon which area of the country. That was why there were only ever two quotes. As Cirrus equipment was specified, other companies couldn’t quote.
These ‘Section 20’ quotes were then sent to the development and, of course, Cirrus was awarded the contract.
As Cirrus did not have enough staff to carry out all these installations the contractor was sub contracted to carry out the work, wearing Cirrus T-shirts!
Unfortunately all paperwork has been destroyed.
Hope this helps!