April 25, 2017

99% of FirstPort’s 3,800 service charge accounts are up to date

LKP / Carlex has not been backward in criticising Peverel / FirstPort over the years. However, it is reasonable and fair that the company’s achievement in getting on top of the service charge accounts is recognised. Here FirstPort CEO Nigel Howell (below right) explains that more than 99% of its service charge accounts are completed on […]

Ex-Peverel employee thwarted over right to manage for Tatton Court and Willow Court

UPDATE August 12 Yesterday evening Susan Earnshaw returned Carlex’s phone call and we discussed the issues of Tatton Court and Willow Court and the services provided by her company. We publish her full response below, but make a number of points: 1/ We tried but were unable to contact Mrs Earnshaw prior to publication of […]

Warner Court, in Berkshire, breaks free of Tchenguiz and FirstPort with right to manage

Another day, another retirement site – Warner Court – decides to break free of the Vincent Tchenguiz organisation and FirstPort to appoint its own management through right to manage. The RTM at Warner Court, in Sandhurst, Berkshire, takes over on September 15, which means another retirement site will almost certainly slip from FirstPort’s grasp. The […]

Brexit hits retirement housing sales

Just about every marketing department in the country has come up with Brexit “research” to grab headlines, and FirstPort’s Retirement Homesearch estate agency has joined in. It says that in the second quarter of 2016, new buyer registrations for retirement properties slipped by more than 20% from the first quarter to 4,744. This figure is […]

No porkies at Sandbanks, but is ending the in-house manager going to save money?

UPDATED August 1 2016. 20:17 Residents at Sandbanks at Hoylake, in the Wirral, are pondering the issue of whether to continue to have an in-house manager. It is a later McCarthy and Stone retirement site, completed in 2008 and one of the last freeholds to be sold off to Vincent Tchenguiz’s interests, in this case, Fairhold […]

Warner Court sky-high sublet costs when a relative goes into care

This is a recent inquiry to Carlex from Warner Court, in Sandhurst, Berkshire: “My mother-in-law owns a flat and may have to go into a care home. “We were considering renting out the property but have been told by E & M [the Tchenguiz interests based in the British Virgin islands], that in addition to […]

Kyle Court in Scotland: FirstPort just won’t spend our money

This is the sort of dilemma leasehold owners in retirement sites in England and Wales can only dream about. Residents at Kyle Court in Ayr, a McCarthy and Stone site built in 1992 and managed (inevitably) by FirstPort, want to spend around £8,000 in the contingency fund on painting balconies and the outside walls. But […]

ARMA rules against FirstPort Retirement …

Humiliating criticism for the trouble property manager, but the path is now clear for it to apply for membership of the trade body The regulator of the Association of Residential Managing Agents (ARMA) has admonished on two counts Peverel / FirstPort Retirement, which was applying to join the organisation. But the decision means the controversial […]

Tatton Court latest Cheshire site seeking to dump Tchenguiz / FirstPort

Tatton Court is the latest Cheshire retirement site wanting to be rid of the FirstPort / Tchenguiz management which dominates private retirement housing. “We feel that you are being deliberately awkward in blocking our claim,” the RTM directors write to Estates and Management, the Tchenguiz company that manages his freehold portfolio. “We also feel that […]

The Homestead next on FirstPort’s list to flog the house manager’s flat

Residents at The Homestead, a complex of 31 flats in Lytham St Anne’s, is the latest retirement site where FirstPort is angling for the sale of the house manager’s flat. The site was built in 1986, but almost certainly a lease was issued on the house manager’s flat in 2009, when Tchenguiz was stripping value […]

Fairwater Gardens freehold for sale ‘offshore’

Another day, another example of all that’s wrong in retirement housing in this country … The freehold of Fairwater Gardens in Evesham is up for sale and the residents – there are 22 flats – passed by the opportunity to buy it. Now it is supposedly for sale offshore. Meanwhile, the management contract is up […]

Homewalk House can’t have energy efficient LEDs, because ‘we think £14,000 dimmers are better, says FirstPort’

A furious resident at Homewalk House in Sydenham, south-east London, is complaining that FirstPort is blocking a proposal to introduce energy efficient LED lighting which could save residents money. The below is the complaint of John Lillywhite to FirstPort. We are happy to publish any reply. Carlex would be interested to learn of other concerns […]